29CAPS™ · Shipping Information

Shipping & Delivery

Please read our shipping policy carefully before placing your order.

Pre-Order Items

Some 29CAPS releases are sold as pre-orders. Pre-order items are produced after purchase, so estimated delivery is approximately 4 weeks (up to 30 days) from the order date. Free standard US shipping still applies. You will receive a shipping confirmation with tracking once your order ships. By placing a pre-order you agree to this estimated timeframe.

Shipping Methods

Standard Shipping (FREE)

Free standard shipping on all orders within the continental United States. Delivery time varies by location.

Express Shipping

Available for an additional fee. Contact support@29caps.com for pricing and availability.

Shipping Locations

We currently ship to all 50 US states. International shipping is not available at this time. PO Boxes and APO/FPO addresses are accepted.

Order Processing

Orders are processed in the order they were received. Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number. You can use this number to track your package through the carrier's website. Please allow up to 24 hours after receiving your tracking number for the information to appear in the carrier's system.

Shipping Address

Please ensure your shipping address is correct when placing your order. Address changes must be requested as soon as possible after order placement. We cannot guarantee address changes after an order has been fulfilled.

Delivery Issues

Package Lost

Contact us immediately if your tracking shows the package was delivered but you did not receive it. We will work with the carrier to investigate.

Package Damaged

If your package arrives damaged, take photos and contact us within 7 days of delivery. Keep all packaging materials for inspection.

Wrong Address Delivery

If you provided the correct address and the package was delivered elsewhere, contact us immediately for assistance.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply.

Shipping Restrictions

  • We do not ship to freight forwarding addresses
  • We reserve the right to cancel orders suspected of fraudulent activity
  • Shipping to commercial addresses may have different delivery requirements

Holiday & Peak Season

Carrier delays may occur during peak holiday seasons or due to weather conditions. These delays are beyond our control, but we will do our best to keep you informed.

Questions About Shipping?

If you have questions about your shipment or delivery, please contact us at support@29caps.com with your order number.