29CAPS™ · Refund Policy
Refund Policy
Last Updated: May 27, 2026
At 29Caps, we specialize in limited edition products. Due to the exclusive nature of our Corridos Tumbados hats, ALL SALES ARE FINAL. Please review our policy carefully before placing your order.
All Sales Are Final
All purchases are final and non-refundable. Once your order is placed, it cannot be cancelled, modified, or refunded under any circumstances, except in cases of defective products or shipping errors (see below). By completing your purchase, you acknowledge and accept this policy.
No Cancellations or Returns
Due to the limited edition nature of our products, we do not accept cancellations, returns, or exchanges for any reason, including change of mind, incorrect size selection, or buyer's remorse. Please ensure you are certain about your purchase before completing checkout.
Defective Products — Exception
The ONLY exception to our no-refund policy is if you receive a defective product. If your hat arrives with a manufacturing defect, please contact us within 30 days of delivery at support@29caps.com. Include your order number, photos of the defect, and a detailed description. We will review your case and, if approved, provide a replacement product or full refund at our discretion. You must return the defective item at our expense.
Incorrect Items — Exception
If you receive an incorrect item (completely different product from what you ordered), please contact us within 7 days of delivery. We will arrange for the return of the incorrect item and ship the correct product at no additional cost. This does not apply to buyer errors such as selecting the wrong product during checkout.
Lost or Damaged Shipments
If your package is lost or damaged during shipping (before delivery), please contact us immediately. We will work with the carrier to resolve the issue and may issue a replacement or full refund depending on the circumstances. This does not apply to damages that occur after delivery.
Refund Processing
In the rare event that a refund is approved (defective product, incorrect item, or lost shipment), refunds will be processed once we confirm eligibility. Processing times vary depending on your financial institution.
What Is NOT Refundable
The following are NOT eligible for refunds or returns: (a) Change of mind; (b) Incorrect size or product selected by buyer; (c) Products showing signs of wear or use; (d) Products without original tags or packaging; (e) Buyer's remorse; (f) Orders placed by mistake; (g) Any reason other than manufacturing defect or shipping error on our part.
Order Accuracy
Please double-check all order details (product, size, shipping address, email) before completing your purchase. We cannot modify or cancel orders after they are placed. Incorrect shipping addresses provided by the buyer are not eligible for refunds or replacements.
Contact Us
For defective products or shipping issues ONLY, please email support@29caps.com with your order number and detailed information. Please note: requests for cancellations, returns, or refunds for reasons other than defects or shipping errors will not be honored.
Important
By placing your order, you agree that ALL SALES ARE FINAL with no cancellations, returns, or refunds accepted. Only defective products or shipping errors are eligible for refunds. Please review your order carefully before purchase.