Returns & Exchanges

All Sales Are Final

Once your order has been shipped, all sales are final. We do not accept returns for change of mind, sizing issues, or buyer's remorse. This policy is in place due to the limited quantity and collectible nature of our products.

Defective Product Exchanges

We stand behind the quality of our products. If you receive a defective hat, we will gladly exchange it for a new one, subject to availability. To qualify: (1) Contact us within 30 days of receiving your order; (2) Provide photos clearly showing the defect; (3) Include your order number and description of the issue; (4) Return the defective item in its original condition with all tags attached.

Covered defects

• Manufacturing defects (stitching issues, material flaws)
• Significant color discrepancies from product images
• Damaged embroidery or logos
• Structural damage not caused by customer

What Is NOT Considered Defective

• Minor color variations due to screen settings or lighting
• Normal wear and tear after use
• Damage caused by improper care or storage
• Personal preference issues (fit, style, color choice)
• Changed mind after delivery

Wrong Item Received

If we shipped you the wrong item, we will: (1) Provide a prepaid return label; (2) Send the correct item at no additional cost; (3) Expedite the replacement shipment. You must contact us within 7 days of delivery to report the error.

Size Guide

Our hats are one-size-fits-most with adjustable snapback closures designed to fit head circumferences from 21.5" to 24" (54.6 cm to 61 cm). We do not offer size exchanges as the product is designed to be universally adjustable. Please review our Size Guide before ordering.

Exchange Process

Return Shipping Costs

For defective products or our errors: We cover all return shipping costs. For buyer's remorse or non-defective returns: Not accepted — all sales are final after shipping.

Replacement Availability

Exchanges are subject to inventory availability. Due to our limited production run, we cannot guarantee replacement availability for all requests. If a replacement is not available, we will issue a full refund to your original payment method.

Refund Processing

If a refund is issued instead of an exchange, it will be processed once we receive and inspect the returned item. Processing times vary depending on your financial institution.

Items That Cannot Be Returned or Exchanged

• Products received more than 30 days ago
• Items showing signs of wear or use
• Products without original tags or packaging
• Hats that have been washed or altered
• Items purchased from unauthorized resellers

Contact Us

For returns, exchanges, or questions about our policy: Email support@29caps.com with your order number, photos (if applicable), and a detailed description of the issue.