Privacy Policy

1. Information We Collect

2. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Communicate with you about your order or account
• Send marketing emails (with your consent)
• Improve our website and customer experience
• Detect and prevent fraud or security issues
• Comply with legal obligations
• Analyze website usage and trends

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with: (a) Service Providers: Stripe for payment processing, Shopify for order management, shipping carriers for delivery, AWS for email services; (b) Legal Requirements: When required by law, court order, or government request; (c) Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and regular security audits. Payment information is processed through Stripe's PCI DSS Level 1 compliant systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and accounting purposes.

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of personal information (note: we do not sell personal information).

9. International Users

Our website is operated in the United States. If you are accessing our website from outside the US, your information may be transferred to, stored, and processed in the United States. By using our website, you consent to this transfer.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

11. Email & SMS Marketing

If you subscribe to our newsletter, we will send you promotional emails about new products, special offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us at support@29caps.com.

If you provide your phone number and opt in via our signup form, we will also send recurring marketing text messages (such as product drops, offers, cart reminders, and giveaway announcements) to the number provided, including messages sent by autodialer. Consent to receive text messages is not a condition of any purchase. Message and data rates may apply and message frequency varies. You can opt out of text messages at any time by replying STOP, or reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated 'Last Updated' date. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: Email: support@29caps.com. We will respond to all requests within 30 days.